Phone: 8615755141091

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On all orders worldwide

working time

Mon- Sun: 0:00 - 24:00

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Within 30 Days after delivery

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Questions about ordering


1.How to place an order?

Step1: Sign in your account
Step2: Find the item which you are interested in and click the ADD TO CART . If you need more items, click "Contuine Shopping" to broswe the other items and put them to your cart. 
Step3: Click "Checkout" to choose the payment method and then enter your billing address to finish the order.

2.How do I check my order?

Log into My Account at www.mofain.com. You may view information about your most recent orders (including tracking information) as well as the past orders.

3.When can I check my order?

After your package is shipped out, we will send you an email with your tracking number once we get it from the logistic department. Then you can track it on relevant website for using the tracking number of the package.

4.Can I change my order?

Usually order can not be changed after it is approved. If you placed the order by mistake, please contact our Live Chat. Then we will give you a satisfactory solution. While if the package has been shipped out, we cannot change it for you. Hope you can understand it.

5.How do I cancel my order?

If you want to cancel your order, please contact our customer representative or Live Chat.

 

Questions about Payment


1.Why I could not pay for my order successfully?

Change another browser(IE or Fire-Fox ,etc) to place the order.
Change to another payment method. We accept Credit Card, Paypal, or real-time transfer payment methods. 
Please make sure that you have entered all the right personal information like your card number, expiration date, security code, etc.
If you still cannot pay your order successfully, you can click here for help via live-chat.

2.Why is my payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank. 

3.Is Mofain going to save my credit card information after I purchase?

No, we guarantee that we do not save credit card information.

4.How to use coupon?

Coupons from our website can be listed into two types: cash coupon and discount coupon. You can redeem the coupon to reduce the total amount of price. 
When you click "Apply", the coupon amount will credit to your account and will apply toward your purchase. If the coupon value is less than the total price of your order, please choose one of the other payment methods to complete the payment. 

Note: Coupon is NON-transferable, NON-refundable and is NOT redeemable for cash.
When making a purchase online at Mofain.com, you may redeem only one coupon per order, and the coupon cannot be used with the discount item(s).
Step1: Add the item to My Cart and then you will find the place to enter the coupon after choosing using a coupon code (see illustration below)
Step2: Enter your coupon code and Click "Apply" button. 
Step3: The Estimated Total will change to the price after using the coupon automatically.
Step4: Click “Secure checkout”, then there will be some tips to guide you what to do next.

 

Questions about Shipping & Delivery


1.What kind of shipping does your store use?

We offer DHL, FedEx, TNT and other international express. If you want to know more about the shipping, you can see the Shipping & Delivery.

2.Do you offer free shipping?

We will Offer free shipping when your order is over $100.

3.Where Can I Track My Package?

Look for tracking information in your shipping confirmation email, or log into My Account and select order history under My order. You can check the shipping information about your order. 

4.Which website should I use to track my package?

If a tracking number is available for your order. We will inform you by email within 48 hours after the package is shipped out. The email will include the tracking number and the website where you can track it.

 

 

Questions about Returns & Exchanges


1. What is your return policy?

Please click here for more details about our Return & Exchange policy.

 

2.Can I return the item if I not satisfied with it?

Customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, you can return it back. But you are in charge of the shipping fee for the returns except quality problems.If your item has some quality problem or you got the wrong item from us, you can take some photos and send to us.

 

3.How do I return an item?

If you want to return your item, you need put forward application for returning of goods to our E-mail or contact our customer service staff. We will offer the return address once reviewed.

 

4.Should I provide the tracking number after I return the item?
After you shipping the item to us, you must offer the tracking number to us so that we can check it and arrange the refund to you.

 

5.How do I exchange an item if I don’t like it?

Step1: Contact our customer service staff or send an E-mail first and state the reason of exchange and tell the item you want to exchange clearly.
Step2: We will offer you the return address. After you shipping the item, you must send the tracking number to us.
Step3: We will shipping out the new items to you once we received the returned one.

 

6.Who should be responsible for the returning or exchanging cost?

We are not responsible for the shipping fee unless the item you got is defected or with wrong size/colors. In other case, you need to be responsible for the returning or exchanging cost.

 

 


Questions about Refunds


1.What is the refunds policy?

Step1:You should send the application for refund to us.
Step2: We will check the application and reply whether we agree the application or not. If we agree it, we will contact you to send the item.
Step3: As soon as we receive the item, the balance will be refunded back to you.

 

2.Will you remind us when you dispose of the refund?

Yes, we will notice you if we refund back to you. And you can check the refund in your account.

 

3.Which account will the refund be?

We will send the refund to the original account that you pay for the item.

 

4.When can I get the refund?

We'll initiate the refund as soon as we got the items, but it may take 3-5 business day to arrive your account.